Refund policy

* Returns.
Returned goods is seven days from the already delivered.
Unfortunately we can not refund or exchange 7 days after delivery.

It must must have be in the original packaging.

Several kinds of goods do not accept returns.

non-returnable items:
Reel and Rod parts related
Food related

* Refunds.
Refund will refund the item price excluding shipping fee.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Late or missing refunds.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some some before before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done done all of this and you still have not received your refund yet, please contact us at kaisei-shopify@tackle-off.com.

* Shipping
Return address
9402104, Niigata Nagaoka Ooshimashinmachi 4-121-3, Japan
Toshiyuki Otani
Phone: 0258-29-8771

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may may take for your return products to reach you, may vary.

If you are shipping an item, please describe the returned item on the label.
Also,
You should consider using a trackable shipping service or purchasing shipping insurance.

* If the item arrives damaged
When items arrive, please confirm immediately whether there is any damage by transportation.

When there is damage
Please contact the carrier you delivered immediately and submit a damage report.
please send a a receipt number as well as a scanned paperwork.

This way, I can also talk with Japan Post for insurance claim to issue a refund to you ASAP.